Our Behavioral Health programs include mental health, depression and substance use disorder services. In addition, we offer social case management.
Our Behavioral Health for Children and Adolescent (BHCA) services include the following: intensive community-based acute treatment, family stabilization team, intensive care coordination, in-home behavioral services, and mobile crisis intervention.
Please note: Providers may make representations about Health New England coverage that may be inaccurate, up to and including possible reimbursement to you from Health New England for your advance payment for services. In-plan Behavioral Health providers should not request payment in advance (except for the applicable member cost-share or copay). If a provider requires payment in advance in order to treat the member or makes claims about what Health New England will cover, please confirm with Health New England prior to paying/receiving services. Please contact Health New England Member Services for more information about covered services and member responsibility at (413) 787-4004 or toll-free at (800) 310-2835.
Read more about each service below.
We want to hear from our providers!
Your insights are very important to us and we want to make sure we are meeting the needs of our providers related to behavioral health services for your patients.