Provider Relations Key Contacts

For all questions or concerns, contact our Provider Relations team at (413) 787-4000 or (800) 842-4464, extension 5000 or click on the e-mail link under our team's name to contact us electronically.

   Mary Humel
Senior Provider Relations Representative
(413) 233-3401   
  Heidi Fijal
Senior Provider Relations Representative
(413) 233-3410 
Mary Santiago
Senior Provider Relations Representative
(413) 233-3463  

Or you can e-mail our team at

Not sure who your provider relations representative is?

Please fill out the form here and a representative will be in touch with you within two business days.

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Important Vendor Contacts

As a health plan committed to finding ways to keep health care costs down, we partner with specialists with deep expertise in their fields to manage some of our programs. These specialty partners help us in many ways, including authorization management, prescription drug savings, specialty pharmaceutical solutions, chiropractic services, and behavioral health.

Vendor Contact Information >