Contact Us

Member Services:

Local: (413) 787-0010

Toll Free: (877) 443-3314

TTY: 711
Fax: (413) 233-2655

Hours: 8 a.m. - 8 p.m. / Mon - Fri (Oct. 1 - Mar. 31: 8 a.m. - 8 p.m. / 7 days a week)
Appointments: 9:00 a.m. - 4:00 p.m

2019 Prescription Drug Questions:

Toll Free: (800) 546-5677

TTY: (866) 706-4757

Hours: 24 hours a day / 7 days a week

2020 Prescription Drug Questions:
Toll Free: 1-800-393-0395
TTY - 711
FAX - 844-403-1028

Prior Authorization Department

P.O.Box 25183

Santa Ana, CA 92799

Mailing Address:
Health New England
Attn: Medicare
One Monarch Place, Suite 1500
Springfield, MA 01144 -1500

Email:
Got a quick question but don’t have time to call?
E-mail us at: memberservices@hne.com
Please Note: This is not a secure e-mail link; please don’t use it for confidential correspondence.

Initial Decisions, Appeals, and Grievances:
We do our best to ensure that everything goes smoothly for you regarding your Health New England Medicare Advantage plan. However, if you do need to contact us regarding initial decisions, appeals, or grievances, there are several ways to do this.

Learn More >

Last updated on 10/1/19