Rights & Responsibilities

As a Health New England Medicare Advantage member, you are entitled to certain rights and responsibilities as follows. 

You have the following rights: 

  • We must provide information in a way that works for you.
  • We must treat you with fairness and respect at all times.
  • We must ensure that you get timely access to your covered services and drugs.
  • We must protect the privacy of your personal health information.
  • We must give you information about the plan, its network of providers and your covered services.
  • We must support your right to make decisions about your care.
You have the following responsibilities:

  • Get familiar with your covered services and the rules you must follow to get these covered services. 
  • If you have any other health insurance coverage or prescription drug coverage in addition to our plan, you are required to tell. 
  • Tell your doctor and other health care providers that you are enrolled in our plan.
  • Help your doctors and other providers help you by giving them information, asking questions and following through on your care. 
  • Be considerate. We expect all our members to respect the rights of other patients. We also expect you to act in a way that helps the smooth running of your doctor’s office, hospitals and other offices. 
  • Pay what you owe. 
  • Tell us if you move. 
  • Call Member Services for help if you have questions or concerns. 
Your Evidence of Coverage includes a complete statement of your rights and responsibilities under the Health New England Medicare Advantage Plan. Ending your membership in our plan may be voluntary (your own choice) or involuntary (not your own choice). Click here for a summary of your disenrollment rights and responsibilities.

  Last Updated on 10/1/21