Contact us
Member Services:
Local: (413) 787-0010 
Toll Free: (877) 443-3314
TTY: 711
Fax: (413) 233-2655
Hours: 8 a.m. - 8 p.m. / Mon - Fri (Oct. 1 - Mar. 31: 8 a.m. - 8 p.m. / 7 days a week)
Appointments: 9:00 a.m. - 4:00 p.m

2019 Prescription Drug Questions:
Toll Free: (800) 546-5677
TTY: (866) 706-4757
Hours: 24 hours a day / 7 days a week

2020 Prescription Drug Questions:

Toll Free: 1-800-393-0395
TTY - 711
FAX- 800-527-0531
Prior Authorization Department
P.O.Box 25183
Santa Ana, CA 92799 


Mailing Address:

Health New England
Attn: Medicare  
One Monarch Place, Suite 1500
Springfield, MA 01144 -1500

Email:
Got a quick question but don’t have time to call?
E-mail us at:  memberservices@hne.com
Please Note: This is not a secure e-mail link; please don’t use it for confidential correspondence.


Initial Decisions, Appeals, and Grievances:
We do our best to ensure that everything goes smoothly for you regarding your Health New England Medicare Advantage plan. However, if you do need to contact us regarding initial decisions, appeals, or grievances, there are several ways to do this. 


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 Last updated on 10/1/19