Confidential therapy on
your terms

Get access to a licensed therapist by phone or video

Taking care of your mental health is an important part of your overall well-being. Health New England makes access to behavioral health services a lot easier. As a Health New England member, you can take advantage of a new Behavioral Health Care benefit through Teladoc®.*  

Similar to the general medical services you already have through Teladoc, you have access to high quality virtual care for a wide variety of behavioral health issues.

Common conditions treated
- depression                 - anxiety 
- addiction    - family difficulties
- grief counseling   - big life changes 
- work pressures    - stress 
  - marital or family issues
- LBGTQ issues   - and more

Copays for Teladoc Behavioral Health services vary by plan and follow your mental health/behavioral health benefit cost share amounts, so be sure to check your member materials and your Health New England ID card.** 

To Register

To register, log into the Health New England member portal at and click on the Teladoc icon.

You can also register and request a Teladoc consultation by calling 1-800-Teladoc (835-2362), going to, or downloading the Teladoc mobile app. Be sure to complete your Teladoc registration ahead of time before you actually need behavioral health or medical care. Registration takes approximately 15 minutes per member/dependent.

Register Now >

NOTE: Teladoc doesn’t offer a crisis hotline. Appointments must be scheduled. 

Schedule your appointment today! Here's how:

  step-1   step-2     step-3
 1. Request a visit 
Schedule an appointment with a licensed therapist anytime online or through the mobile app. 
  2. Choose a therapist 
Select a therapist based on specialty, location, language, gender and ability to prescribe medication.  
    3. Select a date and time 
Choose your preferred date and time, and get a confirmation from the therapist within 72 hours.  
*Applies to fully funded groups and Health Connector members. Not all employer groups participate in the Teladoc benefit. Please check your plan materials for details.

**For high deductible health plans (HDHP), visits are billed as follows and are applied to your deductible: Psychologist, licensed clinical social worker, counselor or therapist – $80 or less/session; Psychiatrist – $160 or less/initial visit; Psychiatrist – $90 or less/ongoing visit. Once deductible is met, then mental health copay applies.