Contact us

Member Services:
Local: (413) 787-0010 
Toll Free: (877) 443-3314
TTY/TDD: (800) 439-2370
Fax: (413) 233-2655
Hours: 8 a.m. - 8 p.m. / Mon - Fri (Oct. 1 - Feb. 14: 8 a.m. - 8 p.m. / 7 days a week)

Prescription Drug Questions:
Toll Free: (800) 546-5677
TTY: 711
Hours: 24 hours a day / 7 days a week


Mailing Address:

Health New England
Attn: Medicare Advantage 
One Monarch Place, Suite 1500
Springfield, MA 01144 -1500

Email:
Got a quick question but don’t have time to call?
E-mail us at: memberservices@hne.com
Please Note: This is not a secure e-mail link; please don’t use it for confidential correspondence.


Initial Decisions, Appeals, and Grievances:
We do our best to ensure that everything goes smoothly for you regarding you Health New England Medicare Advantage plan. However, if you do need to contact us regarding initial decisions, appeals, or grievances, there are several ways to do this. 


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H8578_2017_049 approved
The information on this page was last updated on 11/09/2016